Sachbearbeiter* Kundenbetreuung im Backoffice (B2B)
Core
Customer support specialist in the backoffice ensuring customer inquiries are routed correctly, information is preserved, and open issues are processed reliably.
Role type
Customer service coordinator (B2B)
Builds
Customer compliance management processes for B2B clients
Domain
Regulatory compliance and sustainability services
Deliverable
dashboards & analysis
Required skills
Customer support, coordination, deadline management, cross-functional collaboration, process improvement, continuous learning
Preferred skills
German (fluent), English (fluent), additional languages
Technologies
None stated
Responsibilities
Serve as the first point of contact for customers via phone and email; coordinate between customers, departments, and information; track requests, deadlines, and tasks to ensure timely completion; collaborate with various departments; propose process improvements; continuously expand domain knowledge