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Спеціаліст технічної підтримки (junior) | Infrastructure еАкциз
Державне підприємство "ДІЯ"
Based in Ukraine
Core
Provide high-quality technical support for the eАкциз electronic system, ensuring uninterrupted operation and resolving user issues.
Role type
Junior technical support specialist
Builds
The eАкциз electronic system for business and state interaction
Domain
Government / Fintech / Tax control
Deliverable
client delivery
Required skills
incident analysis, log diagnostics, documentation, escalation, process improvement
Preferred skills
ERP/accounting systems, web application architecture, SQL, system logs
Responsibilities
Process and analyze user requests, diagnose and resolve technical issues using logs and documentation, provide recommendations and temporary solutions, escalate complex incidents, document new incidents and update knowledge base, participate in support process improvement
Seniority
Junior, hands-on IC
