Order Desk Specialist (m/w/d)
Core
Coordinating and managing customer orders across the entire order fulfillment process for international and DACH customers.
Role type
Order Desk Specialist (Sales Support)
Builds
Order fulfillment and documentation for industrial heating and refrigeration equipment
Domain
Industrial refrigeration and heating technology
Deliverable
client delivery
Required skills
Order management, Contract and export management, ERP systems (SAP), Financial processes (accounts receivable, letters of credit), Cross-functional coordination, Process optimization
Preferred skills
Foreign trade focus, Business administration background
Technologies
SAP, Microsoft Office
Responsibilities
Coordinate and control customer orders from start to finish; Create and maintain orders, contracts, and sales documents in ERP; Monitor contract, delivery, and milestone deadlines; Collaborate with Sales, Production, Logistics, Finance, and Controlling; Create and manage shipping and export documents (invoices, certificates of origin, insurance); Support financial processes by monitoring receivables and processing letters of credit; Optimize and develop processes in Sales Support and Order Management