Customer Service Representative - Launceston
Core
Front-line banking representative assisting customers with everyday transactions, account openings, and digital banking navigation in a physical branch.
Role type
Customer Service Representative (Banking)
Builds
Customer trust and branch operational efficiency
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Customer service, transaction processing, digital banking navigation, relationship building, compliance adherence, problem solving
Preferred skills
Prior experience in banking, retail, hospitality, or contact centre
Technologies
Digital banking channels, self-service options, internal banking systems
Responsibilities
Assist customers with everyday banking enquiries and transactions, Guide customers through digital banking solutions, Identify customer needs and connect them with appropriate products, Build trusted relationships with customers and the local community, Contribute to branch goals while maintaining compliance