Specialist, HR Shared Services (HRSS)
Core
Resolve escalated country-specific HR queries and issues for Australia and New Zealand, ensuring compliance with local policies and legislative updates.
Role type
Senior HR Shared Services Specialist (IC)
Builds
Operational HR support for World Courier and GCS businesses in the region
Domain
Human Resources / Shared Services / Australia & New Zealand
Deliverable
dashboards & analysis
Required skills
Local HR policy expertise, Workday proficiency, ServiceNow proficiency, Audit support, SLA management, Process improvement, Stakeholder partnership
Preferred skills
Shared services center experience, Global company experience, HR certification
Technologies
Workday, ServiceNow
Responsibilities
Respond to and resolve escalated country-specific HR queries; Maintain expertise in local HR policies and practices; Complete Workday tasks requiring local knowledge; Support internal and external audits; Identify recurring issues and recommend solutions; Deliver work within agreed SLAs; Partner with Operational Excellence and Training teams; Provide operational support to HR Business Partners.
Seniority
Mid-level, hands-on IC