Customer Service Director (m/w/d) | Front Office Manager (m/w/d)
Core
Leading the customer service and front office operations for a growing gastronomy company, managing teams, schedules, and guest correspondence.
Role type
Senior Customer Service Director / Front Office Manager
Builds
Efficient customer service processes and guest experiences
Domain
Hospitality / Gastronomy
Deliverable
product features
Required skills
Team leadership, schedule management, CRM system usage, escalation handling, data analysis, report creation
Preferred skills
Experience in coordinating/leading functions, knowledge of innovative gastronomy concepts, additional languages
Technologies
CRM systems, digital tools
Responsibilities
Operative leadership of the customer service team, creation and management of staff schedules, coordination of local and external service staff, handling of voucher processing, management of guest correspondence via email/phone/social media, analysis of customer feedback, reporting to senior management