Juristischer Sachbearbeiter Beschwerde- und Qualitätsmanagement (w/m/d)
Core
Analyze and handle complaints from regulatory authorities and members/customers regarding insurance products, and manage complex damage cases with legal implications.
Role type
Legal specialist (complaints and quality management)
Builds
Legal recommendations for regulatory bodies, quality improvement measures for insurance products
Domain
Insurance / Legal
Deliverable
client delivery
Required skills
Legal analysis, regulatory compliance, complex case investigation, quality process improvement, stakeholder representation
Preferred skills
Experience in complaints department or product management, conflict resolution, analytical thinking
Responsibilities
Analyze complaints from regulatory authorities, process member and customer complaints, handle complex damage cases, initiate quality improvement measures, represent interests in committees