Kundenservice-Mitarbeiter (m/w/d) Inbound
Hybrid
Core
First point of contact for customers with questions about existing AXA insurance contracts via inbound telephone calls.
Role type
Inbound customer service representative
Builds
Customer support for existing insurance policies
Domain
Insurance
Deliverable
client delivery
Required skills
telephone communication, active listening, empathy, problem-solving, German (fluent), PC skills
Preferred skills
prior customer contact experience, call center experience, vocational training
Responsibilities
Answer customer inquiries regarding existing insurance contracts, handle inbound calls without sales pressure, provide empathetic and solution-oriented support
Seniority
Entry-level to Junior