Manager, End User Support
Core
Lead a team of entry-level technical support staff to resolve end-user issues, ensuring productivity and delivering a world-class support experience.
Role type
Manager, End User Support
Builds
High-performing support teams and knowledge base for Windows, MacOS, and virtual desktop environments
Domain
IT Service Management / End User Support
Required skills
Team leadership, performance management, coaching, Windows support, MacOS support, virtual desktop management, endpoint troubleshooting, VPN/connectivity management, issue escalation, knowledge base creation
Preferred skills
ServiceNow, Genesys Contact Center Solutions
Responsibilities
Hire, evaluate, and supervise support crew; manage team resolution of technical troubleshooting issues; lead consultations with clients and stakeholders on technical problems; create and maintain knowledge-based articles and procedures; maintain accurate data inventory in tracking systems; resolve escalated issues from the team.
Seniority
Manager, 3+ years leadership experience