Principal Software Engineer CuCa Tech (All Genders)
Core
Architecting AI-powered automated customer care systems and defining the technical roadmap for Zalando's Customer Care department.
Role type
Principal Software Engineer (AI/ML Systems)
Builds
AI-powered automated resolution systems and intelligent query routing workflows.
Domain
E-commerce / Customer Care / AI/ML
Deliverable
production ML models
Required skills
Python, distributed systems, software design, data modeling, MLOps, technical leadership, cross-team project management
Preferred skills
AI/ML productionization at scale, complex problem solving, engineering community involvement
Technologies
Python, AI/ML microservices (via careerplan.io/jobs/18251-32866-S-principal-software-engineer-cuca-tech-all-genders-at-zalando-se)
Responsibilities
Drive technical design for large-scale AI/ML projects; Partner with Applied Scientists to deploy models to production; Design intelligent query routing and automated response workflows; Conduct architecture and production readiness reviews; Lead engineers across the department; Set engineering standards for AI productionization.
