Software Development Engineer, Amazon Customer Service
Core
Design and implement agentic systems and security/threat detection layers to provide tailored experiences for Customer Service Agents and process vast amounts of customer interaction data.
Role type
Software Development Engineer (Generative AI & Security)
Builds
Intelligent solutions for Customer Service Agents, scalable architectures processing customer interaction data, APIs, and monitoring systems.
Domain
E-commerce / Customer Experience / Generative AI / Security
Deliverable
production ML models | product features | infrastructure
Required skills
Software development, system design and architecture, programming languages, generative AI techniques, API design, monitoring and alerting
Preferred skills
Full software development life cycle, debugging and profiling, Large Language Model fundamentals, prompt engineering, model evaluation
Technologies
Generative AI, Large Language Models
Responsibilities
Design and deliver features end-to-end, build scalable components, contribute to architectural decisions, participate in code reviews, write technical documents, integrate emerging technologies, build monitoring systems, collaborate with stakeholders, drive engineering process improvements
Seniority
Mid-Senior, hands-on IC
