Software Development Engineer, Amazon Customer Service AI powered Content Solutions
Core
Lead the design and implementation of large-scale software for Amazon's Customer Service Knowledge platform, distilling help articles and policies into core facts to power AI-driven customer experiences.
Role type
Senior IC Software Development Engineer (Technical Lead)
Builds
Scalable services and the CS Knowledge platform for millions of customers and sellers globally
Domain
E-commerce / Customer Experience / AI Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
Software architecture, distributed systems design, C#/C++/Java/Perl, Object Oriented Design, large-scale system development
Preferred skills
Full SDLC ownership, code review leadership, build process optimization, testing strategies
Technologies
C#, C++, Java, Perl
Responsibilities
Architect robust services handling millions of concurrent users, lead design of large-scale software efforts, implement AI-enhanced tools for code standards and debugging, partner with stakeholders to define project deliverables, set measurable quality goals for performance and cost efficiency
Seniority
Senior, hands-on IC with leadership responsibilities