Senior Expert IT Operations (EMEA) (m/f/d)
Core
Ensure reliable delivery, performance, and continuous improvement of Corporate IT services across the EMEA region while providing functional leadership to regional IT Site Managers.
Role type
Senior IT Operations Manager (EMEA)
Builds
Corporate IT services and operational governance across multiple locations
Domain
Enterprise IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
IT service management, operational governance, escalation management, problem management, financial management, stakeholder management, team coordination, budgeting, forecasting
Preferred skills
ITIL framework knowledge, experience with distributed teams, cloud and infrastructure services
Technologies
ITIL, cloud, infrastructure, connectivity, business applications
Responsibilities
Own regional IT service delivery performance and operational excellence; Provide functional leadership and coordination of IT Site Managers; Lead regional escalation and problem-management activities; Monitor service performance and drive continuous improvement; Act as primary operational interface between business leadership, IT teams, and external providers; Support regional IT financial management including budgeting and cost optimization.