Fraud Client Services Specialist (Advanced)
Core
Advanced fraud case ownership and resolution for high-net-worth and Workplace Solutions clients, managing complex typologies from intake to closure.
Role type
Senior IC fraud client services specialist
Builds
Fraud case resolutions and client risk management outcomes
Domain
Financial services / Fraud prevention
Deliverable
client delivery
Required skills
Advanced risk assessment, end-to-end case ownership, complex client communication, fraud typology expertise, analytical thinking, decision-making in ambiguous situations, book of business management
Preferred skills
Certified Fraud Examiner (CFE) certification
Technologies
N/A
Responsibilities
Receive and own escalated fraud leads; manage cases from intake through final resolution; serve as single point of contact for high-value clients; conduct in-depth analysis of account activity and fraud indicators; execute risk controls including account restrictions; maintain audit-ready documentation; act as subject matter resource for primary specialists.
Seniority
Senior, hands-on IC
