Mitarbeiter Kundensupport Online-Banking & Digitales Banking (m/w/d)
Core
Second-level support for Online-Banking and Mobile Banking, handling complex customer issues and coordinating technical changes.
Role type
Second-level support specialist for digital banking
Builds
Online-Banking and Mobile Banking services
Domain
Banking / Digital Finance
Deliverable
client delivery
Required skills
technical understanding of digital banking products, structured work approach, communication skills, process management
Preferred skills
banking training (Bankkaufmann/Bankkauffrau), cross-functional transition readiness
Technologies
Online-Banking platforms, Mobile Banking apps, core banking systems
Responsibilities
Handle complex customer support cases for Online-Banking and Mobile Banking, coordinate communication during system outages and technical changes, collaborate with the data center on technical inquiries, support process implementations and digital product optimizations, create and update website content