Kundenberater (m/w/d) mit Schwerpunkt Support im KundenCenter
Hybrid
Core
Central contact point for customers via phone, email, or chat to handle inquiries, explain digital services, and provide support for online banking and app usage.
Role type
Customer Support Specialist (Banking)
Builds
Customer support interactions and digital service guidance for banking customers
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, digital literacy, communication, problem-solving, time management
Preferred skills
Technical affinity, proactive communication, teamwork
Responsibilities
Answering customer inquiries via phone, email, or chat; Explaining digital services and online banking features; Coordinating customer appointments; Providing advice on account management