Serviceberater (m/w/d) Bank für die Hauptstelle Kamen
Core
First point of contact and service advisor for customers at a Volksbank branch, handling service requests and guiding customers on digital banking solutions.
Role type
Frontline banking service advisor
Builds
Customer service interactions and digital adoption support for retail banking clients
Domain
Retail banking
Deliverable
client delivery
Required skills
Customer service, digital banking guidance, needs assessment, team collaboration
Responsibilities
Serve as the first point of contact for customers, handle service requests and questions about banking services, identify customer needs and refer them to account managers, proactively support customers in using digital banking solutions, foster team collaboration and ensure smooth branch operations