Branch Concierge - Narellan
Core
Public face of CommBank branch, guiding customers to appropriate channels and ensuring branch efficiency.
Role type
Front-line retail banking concierge
Builds
Seamless in-branch banking experience for personal and small business customers
Domain
Retail Banking
Deliverable
product features
Required skills
Customer service, communication, technology demonstration, branch operations management
Responsibilities
Greet customers and understand their enquiries, guide customers to appropriate channels, build personal connections, demonstrate digital banking options, monitor branch movements for efficiency