Kundenberater Kundenservice - Schwerpunkt Kasse (m/w/d)
Core
Customer service and checkout specialist handling online pickup, returns, exchanges, repairs, and payment processing for consumer electronics.
Role type
Customer service representative (checkout focus)
Builds
Customer service interactions and checkout transactions
Domain
Consumer electronics retail
Deliverable
client delivery
Required skills
Customer orientation, communication, problem-solving, administrative tasks, product knowledge, teamwork
Responsibilities
Advise customers on online pickup, returns, exchanges, repairs, and payment processing; handle administrative tasks related to sales and financing; promote products on online platforms; act as contact for partners regarding repair processes; support customer events; ensure efficient solutions for complaints; implement national standard guidelines and processes.