After Sales Consultant (My Cruises) - Broadbeach, QLD
Core
Support customers after they book cruises by managing payments, amendments, documentation, and travel information to ensure a smooth journey to the ship.
Role type
After Sales Consultant (Cruise Travel)
Builds
Customer support for cruise bookings and travel itineraries
Domain
Travel & Tourism (Cruise Industry)
Deliverable
client delivery
Required skills
Customer service, problem-solving, attention to detail, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Support customers throughout their cruise journey after booking, Manage payments, amendments, documentation and customer enquiries, Provide helpful cruise and travel information, Resolve issues and find solutions with a customer-first approach, Work with cruise partners and internal teams to deliver a seamless experience, Maintain accurate customer records and deliver exceptional service