Customer Service Representative
Core
Answering inbound calls and assisting energy customers with account queries, complaints, and service orders.
Role type
Customer Service Representative
Builds
Customer support for energy retailers
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
inbound call handling, complaint resolution, service order creation, account adjustments, appointment scheduling, outbound calling
Preferred skills
problem solving, proactive mindset, working autonomously
Responsibilities
Answering customer calls regarding power accounts, handling customer complaints, creating service orders and updating customer information, arranging service appointments, making outbound calls for confirmations and debt, processing disconnect/reconnect fees
Seniority
Entry-level to Junior
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