Manager Third Party Services
Core
Lead the day-to-day operational performance of an allocated client portfolio with a strong focus on collections, hardship, recoveries, and positive customer outcomes.
Role type
Manager, Third Party Services (Collections & Recovery)
Builds
Client portfolio performance, operational efficiency, and customer outcomes in a lending environment.
Domain
Financial Services / Lending / Collections
Required skills
Leadership and team coaching, Collections and hardship management, Risk and compliance understanding, Operational performance monitoring, Client relationship management, Process improvement
Preferred skills
Experience in regulated financial services, Automation and digitisation initiatives
Responsibilities
Lead the day-to-day operational performance of an allocated client portfolio, Drive performance across collections, hardship and recoveries, Lead, coach and develop direct reports, Monitor workflow, volumes, capacity and performance, Build strong day-to-day relationships with clients, Identify opportunities to simplify processes and improve efficiency
Seniority
Manager, hands-on people leader
