IT Systems Engineer
Core
Administer core collaboration and productivity platforms (Jira, Slack, Zoom) and drive automation to remove friction from internal team workflows.
Role type
IT Systems Engineer (Collaboration Tools & Automation)
Builds
Automated workflows and optimized collaboration tool configurations for internal teams
Domain
Non-profit / Internal Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS collaboration platform administration, workflow automation design, scripting (PowerShell/Python), tier 2/3 technical support, documentation
Preferred skills
Jira Service Management administration, Slack organizational admin, Zoom organizational admin, single sign-on (Okta) administration, workflow efficiency analysis
Technologies
Jira Service Management, Slack, Zoom, Okta, PowerShell, Python, JavaScript
Responsibilities
Administer Jira Service Management projects, workflows, and automation rules; Manage Slack and Zoom at an organizational level; Design automated solutions for manual internal workflows; Provide tier 2/3 support for collaboration platform issues; Collaborate with IT Systems Architect on infrastructure decisions
Seniority
Mid-level, hands-on IC
