Account Expert
Core
Account Expert responsible for developing digital marketing strategies, onboarding clients, and driving revenue growth for e-commerce merchants using the Omnisend platform.
Role type
Account Management Specialist (SaaS/E-commerce)
Builds
Customer success outcomes, revenue growth, and platform adoption for managed accounts
Domain
E-commerce, SaaS, Digital Marketing
Deliverable
client delivery
Required skills
digital marketing strategy, client onboarding, revenue growth, problem-solving, business negotiation, dashboard analysis, product feedback
Preferred skills
e-commerce experience, SaaS experience, project management, marketing strategy advising
Technologies
Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, Omnisend
Responsibilities
Develop revenue strategies for merchants, onboard new clients and guide campaign setup, provide strategic advice and respond to inquiries, review customer dashboards and escalate issues, update merchants on product features, contribute feedback to Product/Engineering, conduct Quarterly Business Reviews (QBRs), document troubleshooting steps
Seniority
Junior to Mid-level, hands-on IC
