ServiceNow Product Owner - HAM , SAM & EA
Core
Drive strategy, roadmap, and governance for ServiceNow Hardware Asset Management (HAM), Software Asset Management (SAM), and Enterprise Architecture (EA) modules to optimize asset lifecycle, ensure license compliance, and support technology rationalization.
Role type
Senior ServiceNow Product Owner (HAM, SAM, EA)
Builds
ServiceNow HAM Pro, SAM Pro, and EA configurations, integrations, and automation workflows
Domain
Financial Services / IT Asset Management / Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow HAM/SAM/EA module expertise, ServiceNow configuration and scripting (JavaScript, Flow Designer, Business Rules), ITIL processes, Agile/Scrum, stakeholder management, release planning, UAT coordination
Preferred skills
Large-scale ServiceNow implementations in regulated industries, HRSD and CMDB knowledge, ServiceNow AI capabilities
Technologies
ServiceNow, Java Script, Flow Designer, REST APIs, SOAP APIs, CMDB
Responsibilities
Define and maintain multi-module roadmaps for HAM, SAM, and EA; Lead design and configuration of asset intake, lifecycle states, entitlement management, and application lifecycle; Translate requirements into user stories and prioritize backlog based on business value and compliance; Act as a bridge between technical teams and business stakeholders; Drive change management and adoption strategies; Plan and manage releases and coordinate UAT activities; Identify opportunities to reduce software spend and improve asset visibility
Seniority
Senior, hands-on IC
