Service Delivery Manager, Project Services
Core
Own end-to-end delivery management of Project Services under an outcome-based service model for enterprise and government clients, ensuring service performance, governance, and commercial sustainability.
Role type
Senior Service Delivery Manager (Project Services)
Builds
Outcome-based project services, managed service delivery arrangements, and multidisciplinary delivery teams.
Domain
Technology consulting, government/defence sector, enterprise services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service delivery leadership, outcome-based delivery control, demand and prioritisation coordination, governance and reporting, project execution planning, commercial management, multidisciplinary team leadership, risk and issue management, continuous improvement, compliance adherence
Preferred skills
Agile, project management, IT service management certifications
Technologies
SharePoint, Microsoft Office, Microsoft Teams
Responsibilities
Lead day-to-day management of approved project services ensuring outcomes and acceptance criteria are met; Manage delivery against agreed outcomes rather than resource inputs; Coordinate demand intake, sequencing, and capacity visibility; Establish and run governance cadence covering progress, financials, and risks; Support development and management of delivery plans and schedules; Manage forecasts, margins, invoicing, and cost controls; Lead multidisciplinary delivery, architecture, engineering, and testing teams; Build trusted relationships with senior stakeholders and manage expectations; Maintain visibility of delivery risks and dependencies; Identify improvements to service catalogues and ways of working; Ensure delivery within approved governance and security requirements
Seniority
Senior, hands-on IC with leadership capability
