Operations Specialist (Resource-focus)
Core
Manage the capacity of the creative team and run the resource planning and traffic system day to day, including reviewing requests, validating briefs, allocating creatives, and tracking delivery.
Role type
Operations Specialist (Resource Focus)
Builds
Resource plans, capacity forecasts, and utilization reports for a creative agency.
Domain
Creative agency operations and resource management
Deliverable
dashboards & analysis
Required skills
Resource planning, capacity management, brief validation, workload balancing, conflict resolution, freelancer coordination, process improvement, Excel/Google Sheets
Preferred skills
Creative agency experience, exposure to creative workflows, utilization reporting, automation, AI-supported processes
Technologies
Excel, Google Sheets, Marcel (AI platform)
Responsibilities
Run weekly resource planning cycles and traffic meetings, maintain accurate resource plans, allocate creatives based on skills and availability, track progress and resolve resource conflicts, coordinate freelancers, prepare capacity and utilization reports, improve planning processes and tools.
Seniority
Mid-level, hands-on IC
