Key Account Manager – Critical Infrastructure Operations
Core
Trusted point of contact for key clients, delivering consistent service excellence and coordinating across operations, engineering, and delivery teams.
Role type
Senior IC Key Account Manager (Critical Infrastructure)
Builds
Service delivery and operational processes for data centre, construction, and facilities management clients
Domain
Critical Infrastructure / Data Centre / Construction / Facilities Management
Deliverable
client delivery
Required skills
Contract/SLA management, stakeholder engagement, project coordination, incident resolution, performance reporting, continuous improvement
Preferred skills
Experience balancing client expectations with operational delivery, proactive approach in fast-paced environments
Responsibilities
Manage day-to-day client communications and service expectations, oversee contractual performance and compliance, coordinate client projects across teams, manage project handovers from construction to operations, support incident resolution, lead business reviews and performance reporting
Seniority
Senior, hands-on IC