IT Provider Manager (w/m/d)
Core
Managing strategic IT service providers and overseeing a complex multi-provider landscape to ensure stability, efficiency, and continuous development of central IT services for the German Federal Motorway Company.
Role type
Senior IT Provider Manager (Service Integration & Management)
Builds
Central IT services and provider management processes
Domain
Public Infrastructure / IT Service Management
Required skills
IT Provider Management, Service Integration and Management (SIAM), Stakeholder Management, Contract Lifecycle Management, KPI/SLA Monitoring, Strategic Sourcing
Preferred skills
IT-Service-Management certifications, Sourcing certifications
Technologies
SIAM frameworks, Service Management tools
Responsibilities
Ensure contractual service levels, KPIs, and quality targets; Manage IT providers across the service lifecycle; Build and maintain business relationships with strategic providers; Coordinate cross-provider services; Lead service reviews and steering meetings; Evaluate and select IT providers.
Seniority
Senior, hands-on IC