Senior Associate – ServiceNow Application Support Administrator
Core
L2/L3 support and operational administration of the ServiceNow platform, including AI automation and Box content management.
Role type
Senior ServiceNow Application Support Administrator
Builds
Stable, governed, and performant ITSM and automation platforms for global enterprise clients
Domain
IT Service Management (ITSM) / Enterprise Application Support
Required skills
ServiceNow administration, incident management, problem management, change management, user access control, workflow design, integration troubleshooting, release management, root cause analysis, SLA/KPI reporting
Preferred skills
AI automation support, Box administration, Flow Designer, Integration Hub, REST APIs, JavaScript, PowerShell, Python, Microsoft Azure fundamentals
Technologies
ServiceNow, Box, Flow Designer, Integration Hub, Microsoft Azure
Responsibilities
Manage incidents, service requests, and problem investigations for the ServiceNow platform; Perform user, group, role, and access administration; Monitor platform health, scheduled jobs, and integrations; Coordinate release deployments, upgrades, and post-release support; Provide operational support for AI-powered ServiceNow capabilities and Box enterprise content management; Maintain operational documentation and support runbooks; Participate in on-call rotations for critical incidents
Seniority
Senior, hands-on IC
