Mitarbeiter*in (m/w/d) im 1st und 2nd Level IT-Support Smallworld GIS
On-site
Core
Provide 1st and 2nd level application support for Smallworld GIS software to customers, handling tickets and resolving errors.
Role type
1st and 2nd level IT support engineer (GIS)
Builds
Stable operation of Smallworld GIS software solutions for clients
Domain
Geoinformation Systems (GIS)
Deliverable
client delivery
Required skills
Geoinformation Systems (GIS) experience, ticket management, error resolution, object-oriented programming (Java or C#)
Preferred skills
Knowledge of Smallworld Magik programming language, adaptability to new technologies
Technologies
Smallworld GIS, Java, C#, Magik
Responsibilities
Accept and process support requests via ticketing system, escalate issues to appropriate personnel, assist customers in resolving errors and general problems in GIS-based software
Seniority
Mid-level, hands-on IC