Customer Service Consultant
Hybrid · Australia
Core
Handle inbound customer interactions via phone, email, and chat, resolving queries and educating users on self-service platforms.
Role type
Customer Service Consultant
Builds
Customer support interactions and service resolution
Domain
Logistics and Transport
Deliverable
client delivery
Required skills
Empathy, resilience, multi-tasking, CRM system proficiency, self-service platform education
Responsibilities
Address customer queries promptly and professionally, handle diverse customer situations with empathy, manage multiple tasks during conversations, educate customers on self-service platforms, capture customer data in CRM systems