Senior Associate Advertiser Services
Core
Support advertisers by managing complex operational requests, troubleshooting platform issues, and ensuring efficient case resolution within the affiliate marketing ecosystem.
Role type
Senior Associate Advertiser Services (Client-Facing Operations)
Builds
Operational stability and client satisfaction for global brands via the CJ platform
Domain
Affiliate Marketing / Performance Marketing
Deliverable
client delivery
Required skills
Salesforce proficiency, Microsoft 365 (Excel, Word, PowerPoint), analytical problem-solving, SLA management, technical troubleshooting, self-service guidance
Preferred skills
Understanding of affiliate marketing and digital marketing ecosystem, experience with AI/automation tools
Technologies
Salesforce, Microsoft 365, CJ platform
Responsibilities
Address and resolve advertiser inquiries and complex account requests; Manage high-volume support cases while meeting SLAs; Troubleshoot CJ interface and product issues; Guide clients through self-service processes; Identify and report outdated support documentation; Leverage AI tools to improve operational efficiency.
Seniority
Mid-Senior, hands-on IC
