Senior Customer Success Manager (12 month fixed term)
Core
Strategic partner to enterprise clients managing campaign performance, retention, and account expansion within an AI-powered marketing cloud.
Role type
Senior Customer Success Manager (strategic IC)
Builds
Client growth plans, strategic recommendations, and revenue expansion strategies for marketing campaigns.
Domain
Digital marketing / Advertising / AI-powered marketing platforms
Deliverable
client delivery
Required skills
client relationship management, campaign performance analysis, strategic planning, upsell/cross-sell execution, data-driven decision making, cross-functional collaboration, KPI tracking, meeting facilitation
Preferred skills
experience with campaign management tools, knowledge of attribution models, industry trend analysis
Technologies
campaign management tools, reporting systems, Excel
Responsibilities
Own and maintain strong relationships with accounts ensuring client success through up-sells, cross-sells, renewals and overall account growth; Serve as the main point of contact for client communications, campaign execution, and strategic recommendations; Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion; Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals; Lead client meetings, including monthly performance updates and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed.
Seniority
Senior, hands-on IC