Mitarbeiter Support (m/w/d)
Hybrid
Core
Support specialist for GRÜN ZICOM timekeeping software, ensuring system stability and assisting customers with usage and configuration.
Role type
Support Engineer (IT)
Builds
GRÜN ZICOM timekeeping solution for businesses
Domain
Enterprise Software / Timekeeping
Deliverable
client delivery
Required skills
IT support, customer support, system configuration, hardware troubleshooting, software troubleshooting, stakeholder management, vendor coordination
Responsibilities
Answer customer questions about system usage and product scope, assist customers with system usage and configuration, maintain uninterrupted IT operations, support users with hardware and software issues, ensure system quality and reliability, act as contact for external IT service providers