Back Office Koordinator Kundenservice und Abrechnung (m/w/d)
Core
Handling and coordinating customer inquiries via ticketing systems and email, managing customer orders, and processing credits in SAP.
Role type
Back-office coordinator for customer service and billing
Builds
Customer order management and billing credits
Domain
Renewable energy / Energy services
Required skills
SAP administration, MS Office, customer communication, data entry, KPI monitoring, order management
Preferred skills
Billing administration, asset engineering coordination, accounting collaboration
Technologies
SAP, MS Office
Responsibilities
Process and coordinate customer inquiries via ticketing systems and email; Create and manage customer orders and generate credits in SAP; Communicate with customers to clarify billing-related issues; Coordinate closely with asset engineers to process and track inquiries; Collaborate with accounting to resolve open items and prioritize tasks; Maintain and update lists, master data, and relevant systems; Monitor and evaluate defined KPIs
Seniority
Mid-level, hands-on IC