Program Management Director
Core
Own the operating model for a large, distributed team to turn it into a high-throughput production engine.
Role type
Senior IC Program Management Director (Operations & Process Transformation)
Builds
Standardized, technology-enabled production workflows and automation systems for a global delivery unit
Domain
Creative agency operations / Shared services / BPO
Required skills
Operations leadership, Process transformation, Workflow management platform implementation, Change management, Process automation, AI tool integration, Governance design, High-volume environment management
Preferred skills
Experience in creative agency, production studio, or BPO environments
Technologies
Workflow management platforms, Automation tools, AI tools
Responsibilities
Lead onboarding of ~150 team members onto a new workflow management platform, Define and configure 50+ distinct delivery workflows, Establish operational standards and governance, Identify and implement process automation opportunities, Partner with technology to introduce AI tools for speed and quality, Build a culture of continuous improvement
Seniority
Senior, hands-on IC
