Mitarbeiter Kundenservice Versicherung (m/w/d)
Core
Handling incoming phone and written customer inquiries for health, life, and general insurance products.
Role type
Customer Service Representative (Insurance)
Builds
Customer service interactions and documentation for insurance clients
Domain
Insurance
Deliverable
client delivery
Required skills
Customer service, telephone communication, written communication, data entry, document preparation, email management, structured customer outreach
Preferred skills
Commercial training, insurance industry experience, cross-functional collaboration
Technologies
None stated
Responsibilities
Answering questions about insurance coverage, rates, and cancellation periods; processing new damage claims; maintaining partner data; creating and sending certificates; handling emails within the service center scope; conducting structured phone campaigns
Seniority
Entry-level to Mid-level