Response Officer - Non Shiftwork
Core
Handle inbound safety, emergency, fault, and welfare-monitoring calls for essential service industries (energy, water) in a high-pressure environment.
Role type
Senior IC emergency response operator
Builds
Dispatches service orders and incident responses for field teams
Domain
Utilities / Energy / Emergency Response
Required skills
Crisis management, multi-system data entry, regulatory compliance, incident escalation, stakeholder communication, time-sensitive dispatch
Preferred skills
Emergency response experience, dispatch experience, security monitoring experience, utilities industry experience
Technologies
Computer systems for call handling and data entry
Responsibilities
Responding to inbound emergency and fault calls, accurately recording call information, dispatching service orders within timeframes, escalating safety risks, keeping callers informed, following documented procedures
Seniority
Junior to Mid-level, hands-on IC