Cloud Solution Architecture
Core
Acts as the voice of the customer to bridge technical and business decision makers, delivering AI-powered solutions (Dynamics 365, Power Platform, Copilot Studio) to drive adoption, retention, and business growth.
Role type
Senior Cloud Solution Architect (Customer Success)
Builds
AI Business Process solutions (Dynamics 365, Power Platform, Copilot Studio) for enterprise customers
Domain
Cloud infrastructure, AI/ML, CRM, ERP
Deliverable
production ML models | product features
Required skills
Cloud architecture, AI Business Process expertise, Change management, Technical project leadership, Solution customization, Troubleshooting, Deployment, Stakeholder management, Strategic advisory
Preferred skills
Azure, AWS, Google Cloud certifications, Copilot Studio customization, Dynamics 365 CE customization, IP development
Technologies
Dynamics 365, Power Platform, Copilot Studio, Azure, Amazon Web Services, Google Cloud
Responsibilities
Proactively act as the voice of the customer to share insights with Engineering and Product teams; Build relationships with technical decision makers to bridge gaps between technical and business stakeholders; Interact with C-suite to align security, compliance, and risk requirements; Drive positive Customer Satisfaction by leveraging AI expertise to enable Customer Success Plan outcomes; Deliver solutions using company methodologies to support customer readiness and goals; Resolve blockers to accelerate solution deployment and usage.
Seniority
Senior, hands-on IC with leadership responsibilities