Guest Service Agent
Core
Frontline hospitality role focused on welcoming guests, managing check-ins/check-outs, and resolving issues to ensure a positive stay.
Role type
Guest Service Agent
Builds
Guest experiences at Oaks Ipswich Aspire Suites
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, conflict resolution, multi-channel communication, local knowledge, shift flexibility
Responsibilities
Welcome guests and manage check-in/check-out processes, handle guest inquiries and special requests via phone/email/in-person, resolve guest issues promptly, provide personalized local recommendations