Senior Technical Writer
Core
Senior Technical Writer owning end-to-end documentation for multiple product domains in a B2B SaaS security company, translating complex technical concepts into clear content for customer adoption.
Role type
Senior Technical Writer (Product Documentation)
Builds
User guides, API docs, release notes, onboarding flows, and in-product microcopy for AI security products.
Domain
Cybersecurity / AI Security / B2B SaaS
Deliverable
product features
Required skills
Technical writing, structured authoring (Markdown, HTML, XML), AI tool integration for documentation, analytics-driven content optimization, stakeholder management, rapid release cycle adaptation, complex system documentation, independent ownership.
Preferred skills
Knowledge base platform familiarity (Zendesk Guide), CSS/HTML, cybersecurity domain experience, data-driven product experience, translation management.
Technologies
Markdown, HTML, XML, Pendo, Zendesk Guide, Claude, internal automation workflows (via careerplan.io/jobs/17-008-08-964-senior-technical-writer)
Responsibilities
Shape and scale best practices for technical communication; leverage AI tools to automate documentation workflows; use data and user insights to improve content effectiveness; own end-to-end documentation for multiple product domains; create and maintain high-quality content including user guides and API docs; collaborate with Product, Engineering, and Customer Success to translate complex concepts; drive documentation quality through structured authoring and review processes.
Seniority
Senior, hands-on IC