Customer Support Superheroes – Travel Insurance
Hybrid
Core
Provide 24/7 on-trip customer support and emergency assistance for travel insurance customers via phone.
Role type
Customer Support Agent (Contact Centre)
Builds
Emergency assistance cases and general enquiries for on-trip customers
Domain
Travel Insurance
Deliverable
client delivery
Required skills
Empathy, active listening, problem-solving under pressure, reliability, ability to work rotating shifts
Preferred skills
Previous contact centre experience, mature mindset
Responsibilities
Receive inbound calls, handle emergency assistance, provide tailored solutions, comply with Service Level Agreements, work 24/7 rotating roster
Seniority
Individual Contributor