Shift Leader
Core
Fully accountable for the profitable operation of a specific restaurant shift, ensuring compliance with regulations and delivering superior guest service.
Role type
Shift Leader
Builds
Restaurant operations during assigned shifts
Domain
Quick-service restaurant (QSR)
Deliverable
product features
Required skills
shift management, regulatory compliance, cost control, team leadership, hiring and training, operational reporting
Preferred skills
knowledge of fire and police service culture
Technologies
none
Responsibilities
Ensure compliance with local, state, and federal regulations; enforce company policies and procedures; manage shift profitability regarding food cost, labor, and utilities; lead the team to meet service and cleanliness standards; assist GM in implementing operations plans; participate in employee interviewing, hiring, training, and disciplining; complete required reports and legal documents; represent the brand professionally; communicate business issues to GM/Owner.
Seniority
Individual Contributor, operational leadership