Associate Manager ServiceNow
Core
Lead the design, development, and deployment of complex ServiceNow solutions across multiple modules for a global shared services organization.
Role type
Senior IC ServiceNow Technical Lead
Builds
Custom ServiceNow applications, workflows, integrations, and automation capabilities
Domain
IT Service Management (ITSM) / Enterprise Service Management (ESM)
Required skills
ServiceNow Platform (ITSM, CMDB, Service Catalog), JavaScript, Glide APIs, Flow Designer, Integration Hub, REST/SOAP APIs, DevOps/CI-CD, Agile delivery
Preferred skills
ServiceNow CSM, SecOps, Generative AI, Predictive Intelligence, ServiceNow CTA journey
Technologies
ServiceNow, Flow Designer, Integration Hub, Service Portal, Agent Workspace, Git, Azure AD, MID Server
Responsibilities
Lead architecture reviews and code reviews; Develop and maintain custom applications and integrations; Mentor junior developers; Partner with stakeholders to define solutions; Support production incident resolution and root cause analysis.
Seniority
Senior, hands-on IC with leadership responsibilities
