Fachberater eServices (m/w/d)
Hybrid
Core
2nd-level support specialist for digital government services (eAkte, ePayment, eScan, NAVO), providing technical assistance, user guidance, and support for workshops within the IT.Niedersachsen administration.
Role type
Junior 2nd-level support specialist (public sector)
Builds
Digital eServices for citizens and public administration employees
Domain
Public sector administration / Digital government services
Required skills
2nd-level support, user guidance, workshop support, testing, stakeholder coordination
Preferred skills
none stated
Technologies
eAkte, ePayment, eScan, NAVO
Responsibilities
Handle 2nd-level support tickets, provide technical assistance to users, act as first point of contact for eServices questions, support internal workshops and communication, participate in testing and release activities
Seniority
Junior, hands-on IC
