IT-Support – First-Level-Support (m/w/d)
Core
First-level IT support specialist handling hardware/software troubleshooting, ticket management, and device setup for legal professionals.
Role type
First-Level IT Support Engineer
Builds
IT support services for law firm employees
Domain
Legal services / IT Infrastructure
Required skills
Windows environment management, mobile device setup (iOS/Android), Microsoft 365 administration, ticket triage and prioritization, hardware assembly/disassembly
Preferred skills
Process automation, best practice documentation, cross-site collaboration
Technologies
Windows, Microsoft 365, iOS, Android
Responsibilities
Answering service requests and resolving hardware/software issues, managing and prioritizing support tickets, setting up and configuring laptops and smartphones, documenting solutions and identifying automation opportunities
Seniority
Entry to Mid-level, hands-on IC
