IT Technical Support Specialist III
Core
Provides on-site and remote technical support to end users and site IT infrastructure by troubleshooting hardware and software problems, installing software, and managing imaging operations.
Role type
Mid-level IT Technical Support Specialist
Builds
End-user support and site IT infrastructure maintenance
Domain
Healthcare IT / General IT Support
Required skills
Hardware troubleshooting, Software installation, OS support (Windows, macOS, iOS, Android), Networking (LAN/WAN), Active Directory, Ticketing tools (ServiceNow)
Preferred skills
Vocational or technical education in IT, Experience with voice/WiFi systems
Technologies
ServiceNow, Windows OS, Apple iOS, Android OS, macOS, Active Directory, LAN, WAN
Responsibilities
Troubleshoot hardware and software problems, Install software, updates, and upgrades, Analyze, test, and debug computer systems, Offer break-fix assistance and remote desktop support, Resolve technical issues with LAN and WAN, Perform data transfer and manage imaging operations, Provide end user training and education, Act as a technical resource for other Support Specialists
Seniority
Mid-level, hands-on IC