Kundenberater (m/w/d)
Core
First point of contact for customers, providing personal, phone, and written advice on products and services while managing contracts and account clarifications.
Role type
Customer service and sales representative
Builds
Customer service interactions, product sales, contract management, and account resolution
Domain
Utilities/Energy industry
Deliverable
client delivery
Required skills
Customer consultation, sales persuasion, contract management, account reconciliation, system data management, conflict resolution, cross-departmental collaboration
Preferred skills
Commercial training in utilities/energy sector, experience in customer advisory, knowledge of billing systems (kVASy), MS Office proficiency, German and English language skills
Technologies
kVASy, MS Office
Responsibilities
Advise customers on products and services, process contract registrations and cancellations, manage account clarifications and payment plans, maintain customer master data, collaborate across departments to resolve customer issues
Seniority
Entry-level to Junior