ITSM Consultant USM (m/w/d)
Core
Configure, develop, and support the USU ITSM platform to manage IT service processes for the company's internal and external digital operations.
Role type
ITSM Consultant (USU Platform Specialist)
Builds
IT Service Management workflows, forms, scripts, and integrations for the USU platform
Domain
Energy sector / IT Service Management
Required skills
USU ITSM platform configuration and customization, ITIL-based ITSM processes, Python 2.7 scripting, REST/SOAP web services integration, relational databases (MS SQL), DevOps pipelines
Preferred skills
Linux/Windows server environments, IT infrastructure knowledge
Responsibilities
Technical support and configuration of the USU ITSM platform, Design and implementation of ITSM processes (Incident, Problem, Change, Service Request, CMDB, Knowledge), Development of workflows, forms, masks, scripts, and reports, Integration of USU-ITSM with existing systems (Monitoring, Identity Management, Asset Management), Bug fixing and performance optimization, 2nd/3rd-level support, Testing and documentation of changes
Seniority
Mid-level, hands-on IC